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How to fix declined payments

In this article we will go over how to stop your payments on our website from declining.

Are you facing declined payments on our website? Do not worry - this can be easily fixed!

 

Currently, our website is not coded to give you the decline errors for security reasons, so the reason for a decline can be because of various reasons. If you aren't sure which one it is, you can contact our support so they can check the specific reason. Below are the most common reasons why your payment will be declined.


Debit Cards:
Your bank account does not have enough funds
Your bank is declining the purchase (call up your bank to let it go through)
Your country is blocked by our payment processor (currently only Israel)
You are blocked by our payment processor
We have detected fraud, or your zip code does not match


Credit Cards:
Your credit card issuer is blocking the payment (call them and ask to let it go through)
Your country is blocked by our payment processor (currently only Israel)
You are blocked by our payment processor
We have detected fraud, or your zip code does not match

If none of these fix your issues, feel free to contact us and we will have a look for you. Typically, prepaid cards have issues purchasing as they do not have a zip code attached (this is required) and therefor will decline. If you have this issue, you may join our discord and purchase from a reseller in our discord with PayPal (most only charge a fee of 50 cents). Please note that we do not officially support resellers, and take no responsibility with those transactions.

Moofie
Fri 31 Jul 2020