Back to top

Frequently Asked Questions

How can I trust you?
With over 10,000 customers, we can guarantee your satisfaction. If you have any doubts, check our reviews!
How can I contact support?
If you have any questions or issues we are always here to help! Simply start a live chat, or open a ticket on our discord, or email us at [email protected]!
How will my alts be delivered?
After paying, your alts will be available and easily downloadable from your invoice page!
How long is the warranty?
All purchases come with a 12 hour warranty unless stated otherwise.
Why do you have such low prices?
By purchasing your alts straight from the source, we're able to pass the discounts on to you! Don't get ripped off by resellers or competitors!
Which payment methods can I use?
We currently support Credit Card, Debit Card, Google Pay, Apple Pay, Paysafecard, Sofort, all sorts of crypto and a lot more.
Is this legal?
It is completely legal for you to purchase alts from us!
Do you sell your alts more than once?
The simple answer is no. In detail, we store all sold accounts in a database, and when we stock new accounts duplicates are automatically removed.
Do you offer refunds?
We have a strict no refunds & disputes policy. Any attempts to get a refund will result in a blacklist from our website.
Do you offer discounts?
As our prices are already so low, we do not offer any discounts unless you purchase in bulk ($200+).
Why don't you accept PayPal?
After countless PayPal limitations, bogus disputes, and stolen PayPals, we have decided to permanently stop accepting PayPal as all it does is harm us. Please do not ask to pay with PayPal, we make 0 exceptions here.
Can I get free alts?
If you don't have money for alts, you can generate free alts (NFAs) at our new website, FreeAlts.PW.
Here's a direct link to the generator page.
Some of my alts dont work, what can I do?
Join our discord we will recheck your alts and if you are within the warranty we give you free new ones. Do not use third party programs, these might lock accounts and we might refuse replacement if we notice an unusual amount of invalid accounts
There’s an Instagram account with your name selling accounts. Is this you?
No, it is not. We do not operate any Instagram accounts and will never sell accounts anywhere else other than our website. Be aware of scams using our name!
Am I allowed to use OQ Minebot?
You may, but at your own risk. We will not replace your accounts if checked by OQ Minebot, as your proxies could lock the accounts or get them banned from Hypixel. The only permitted proxy is a VPN which is VyprVPN, in which case you need to change connections for each alt to avoid security bans on Hypixel.